How Can We Help Today?
Owned and operated by Train Strong Recover, we are happy to assist with questions about saunas, cold plunges, golf simulators, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days. Transit time is typically 5 to 8 business days within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment every step of the way.
What is your return policy?
We accept returns on eligible items within our return window. Please contact our support team with your order number so we can walk you through the process for your specific product.
Can I exchange a product for a different model?
Exchanges depend on product availability and condition. Reach out to us with details about the item you would like to swap, and we will do our best to accommodate your request.
What kind of setup is required for a sauna or cold plunge?
Setup requirements vary by model. Most saunas need a flat, level surface and a dedicated electrical outlet. Cold plunges typically require access to a water source and a drain. Product pages include specific details for each unit.
Do golf simulators come with everything needed to get started?
Our golf simulator packages include the core components needed for play. Each product listing details exactly what is included, so you can confirm everything meets your space and setup requirements before ordering.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment to You
Fast Response
Our team aims to reply to every inquiry within one business day so you are never left waiting.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
Hassle-Free Returns
If something is not right, our support team will guide you through a straightforward return or exchange process.
